 |
| |
- What are WCP's phone number and fax number?
WCP's phone numbers are: 1-800-359-3107 or 651-644-5200.
WCP's fax number is: 651-644-5200.
- What are other ways to contact WCP?
We want to make sure you're happy with your WCP shopping experience. If you have any questions or concerns about your order, please feel free to contact us via one of the following methods:
E-mail: service@worldcycling.com
Phone: 1-800-359-3107 or 1-651-644-5200
Fax: 1-651-644-8898
Mail: World Cycling Productions
2225 University Ave.
Saint Paul, MN 55114
If you need to contact us regarding issues specifically related to theWeb site -- such as server errors, broken links, or incorrect images --please send an e-mail to webmaster@worldcycling.com.(Do not write to the Webmaster address for questions about an order you placed on-line; use the customer service address for all such inquiries.)
- How do I get a WCP catalogue in the mail?
You can sign-up for WCP's mail catalogue here.
- Can I download the mailed version of the catalogue?
Yes. You can download the catalogue here.
- How do I sign up for WCP's email specials?
You can sign up for WCP's email specials here.
- Where do I find WCP's sizing charts?
Click here for all of WCP's sizing charts.
- Where do I find information on shipping charges for WCP?
Click here for all of WCP's shipping charges.
- Where do I find information on international shipping charges for WCP?
International shipping rates vary -- place your order and include your email address.WCP will calculate the international shipping rate and contact you via e-mail to confirm your order and obtain your approval for shipping costs. Click here to learn more about WCP's international shipping charges
- Does WCP accept C.O.D.'s?
WCP does not accept C.O.D.'s for any reason. Please do not send cash, stamps or C.O.D.'s to WCP.
- What is WCP's return policy?
WCP will replace any defective item with the same item, within 60 days of purchase. Video tapes still in the original shrink wrap can be returned for an even exchange. Non-defective apparel returned for exchange or credit must be in restockable condition with all bags and tags intact and returned within 30 days of purchase. Include a copy of the original packing slip with all returns. Insure your return shipment. WCP assumes no liability for lost or damaged return shipments. Some returns may be subject to restocking fees.
- How do I return an item?
To return an item call WCP (1-800-359-3107) and obtain a RETURNAUTHORIZATION NUMBER from your WCP customer service representative.Print the RETURN AUTHORIZATION NUMBER on the package which you mail toWCP. This process ensures that your return is processed as quickly as possible. Returns of special orders may be subject to a 15% re-stocking fee.
NOTE:In the case of returning an item that is defective or incorrectly shipped, please indicate return shipping charge on or in the return package. Failure to do so will result in a flat $5 credit. WCP does not accept COD deliveries on return items.WCP strives to supply our customers with the most current Pro Team Wear and as a result, WCP is not liable for return shipment costs of items on the basis that they appear differently from their presentation in the WCP catalogue or web site. If WCP concludes that the damage to a product or purchase has been caused because of mishandling or negligence, the product or purchase will not be eligible for return.
- What happens when an item is out-of-stock?
With much of WCP's business being split between our phone customer service and our web site, there will be times when an item becomes back-ordered or discontinued. When we discover you have ordered an item that is currently out of stock, back-ordered or discontinued, we will email you regarding the specifics of the out-of-stock item. We will communicate to you in the email when we will be receiving the product, if we will be receiving the product or if there is a replacement product. If you have not received an email about a back-ordered or discontinued product, please call us ASAP (1-800-359-3107) please have your order number ready.
- How long does it take for my web site order to be processed?
Monday through Friday we process and import web orders twice daily, once at9am (CST) and once at 2pm (CST). After the web site orders are processed and imported, orders are then printed and distributed to our shipping department and products are sent out to the customer within 24hours.
- How long does it take for my phone order to be processed?
Monday through Friday we process phone orders twice daily, once at 9am (CST)and once at 2pm (CST). After the phone orders are processed, orders are then printed and distributed to our shipping department and products are sent out to the customer within 24 hours.
- Is WCP's website current with its' product listings?
WCP's web site stock and availability is updated several times daily duringMonday-Friday. The web site is not updated with current stock and availability on weekends. We do everything we can to make sure WCP's web site is current with stock and availability, but there are times when the web site is not current. If you order a product off the website and it is back-ordered or discontinued, you will receive and e-mail informing you of the product and order's status. This email will contain information regarding the time it will take for an item to be released back into stock or possibly a replacement item. If you do not receive an email after ordering, please call us ASAP with your order number: 1-800-359-3107 or 651-644-5200.
- What if WCP misprints a price on the web or in the catalogue? Can I get the item for the incorrect price?
WCP IS NOT LIABLE FOR CATALOGUE OR WEBSITE MISPRINTS. WCP will not honor any website or catalogue misprint prices.
- How can I get a job at WCP?
WCP is always accepting resumes, please email: jobs@worldcycling.com
- Where is WCP located? Can I visit the WCP store?
WCP is located at 2225 University Ave, St. Paul, MN, 55114
You can visit our showroom Mon.-Fri. 8:30am-6pm Sat. 10-4pm.
View Larger Map For a MapQuest map, click here
- First time International Order?
You need to fill out this form: here
- If you don't want to order over the phone or website you will need this form.
You will need this form : here
You will need Adobe Acrobat Reader to open this file.
If you do not have Adobe Acrobat Reader you should download it here
- Help! I can't get the coupon I have to work!
First, be sure to click on the "Redeem Coupon" button after entering the code. You will get an immediate response as to whether the discount has been accepted. NOTE: If you do not take this step, the coupon will not be acknowledged.
If you receive a message stating that you do not have enough items in your cart for this offer, check the eligibility of what you want to order. Items that are restricted from special discounts will be listed in the original e-mail message near the coupon code.
- Can I use Gift Certificates Online?
Yes. When in the checkout process there will be a "Redeem Gift Certificate" tab at the bottom where a payment method is required. Simply click the tab and input your Gift Certificate Number in the box provided. If you are having troubles, please call a World Cycling Productions Customer Service Representative at 1-800-359-3107. | |
|
|
